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Notary Nomad

Customer service and notary don't always seem mutually compatible. It's not for lack of trying. It's because the job is being approached from the wrong direction.
Aug 13
2009

Launch of Notary Nomad

Posted by admin in signing agent , notary , mobile notary , california notary

I've been a REALTOR(R) for a number of years and have worked with some really great notaries and some not so great ones. The problem was always that I never really controlled who the notary was at the doc signing. The escrow or the mortgage broker took care of it. However, it was always me that heard the complaints.

The biggest one of all was the lack of "empathy" on the part of the signing agent. Here my clients are with pen in hand about to make what for most of them was the biggest purchase of their lives and the signing agent is working with them like they were some cog in the assembly line of their day.

Notary Nomad strives to fix this imperfection in the signing process. It wasn't that the notary doing the signing was doing it wrong. They just made my clients feel uncomfortable. They also made them feel like asking questions is a bad thing. From my prospective, questions are life. As a notary I legally can't answer most of them, however I have the phone numbers of all of folks who can.

Don't trust you clients to just any notary. Make sure they are being treated the way you would want to be treated if you were the client.

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